BoxBack Support

Add a return

Save the store, item, drop-off or pickup details, deadline, code screenshot, and item photo.

Codes and photos

Match every return code to the actual item so the right box leaves the house.

Drop-off and pickup

Choose drop-off or pickup so dates, reminders, and the code screen match the return.

Show a code

Open the clean full-screen code view at a drop-off counter or when a driver asks for it.

Save receipt proof

Use BoxBack Plus to keep receipt photos with the return in case a refund gets questioned.

Reminders and history

Use drop-off or pickup reminders, complete returns, reopen history, and keep the active list tidy.

Troubleshooting

Fix common issues with screenshots, camera access, notifications, purchases, and sharing invites.

BoxBack Plus

Learn what the one-time upgrade unlocks, including receipt history, iCloud sync, household sharing, and multi-return receipts.

BoxBack Teams

See what is planned for stores, offices, and teams managing returns together.

Contact support

Send a note when the docs do not answer your question.

BoxBack is an iPhone app for household return management. It pairs return codes with item photos, keeps drop-off or pickup dates visible, and saves proof until the refund lands. BoxBack Plus adds receipt history, iCloud sync, household sharing with up to 5 people, and multi-return receipts.

Need help? Email [email protected].