Troubleshooting

The app cannot access Photos

Open iOS Settings, find BoxBack, and allow Photos access. Then return to BoxBack and try choosing the screenshot or item photo again.

The camera does not open

Open iOS Settings, find BoxBack, and allow Camera access. If the device does not have a camera, choose an image from Photos instead.

A code was not detected

Code detection works best with clear screenshots. If BoxBack does not detect a code, you can still save the screenshot and show it from the return detail screen.

Reminders are not appearing

Check that:

• Notifications are allowed for BoxBack in iOS Settings
• Reminders are enabled for the return
• The return-by date or pickup date is still in the future

Drop-off reminders fire three days before, one day before, and the morning of the due date. Pickup reminders fire at 8pm the night before and 9am on pickup morning.

Plus is not showing as unlocked

Open Settings, choose Manage Plus or Unlock Plus, and tap Restore Purchases. Make sure you are signed in with the Apple account used to buy Plus.

Plus says unavailable

If the app says BoxBack Plus is not available to purchase right now, make sure the device can reach the App Store, wait a minute, and try again. Contact support if it continues.

iCloud sync is not updating

Check that:

• BoxBack Plus is unlocked
• iCloud is available on the device
• iCloud sync is turned on in BoxBack Settings
• The device has a network connection

If Settings says Sign in, sign in to iCloud on the iPhone. If it says Restricted, check iCloud restrictions on the device. If it says Needs attention, try Sync Now again after a minute.

Sharing invite does not open BoxBack

Household sharing needs BoxBack Plus, iCloud sync, and an iCloud account on both phones. The invitee should:

1. Install BoxBack
2. Sign in to iCloud on that iPhone
3. Open the invite from Messages or Mail so iOS can hand it to BoxBack

If they already have local returns, BoxBack asks whether to merge or replace them when joining.

Invite message hangs or fails

If the share screen opens but Messages shows a loading spinner, close the share screen, confirm the device still has a network connection, and try Invite People again.

Add at least one return before inviting. An empty list cannot start a shared household.

I left a shared list or was removed

Leave Shared List restores your own returns on that iPhone. If the owner removes you, your own list comes back the next time BoxBack syncs.

If the issue continues, contact [email protected].