Drop-off and Pickup

Every return is either a Drop-off or a Pickup. Choose this when you add the return, or change it later in Edit.

Drop-off

Use drop-off when you take the item to a store, locker, or carrier counter.

Drop-off returns include:

• A drop-off location
• A Return by date
• Deadline reminders three days before, one day before, and the morning it is due
• A Show Code screen for the associate or scanner
• Status labels such as Drop-off Ready and Dropped Off

Pickup

Use pickup when a carrier is scheduled to collect the item from you.

Pickup returns include:

• A Pickup date instead of a drop-off location
• Pickup reminders at 8pm the night before and 9am on pickup morning
• A Show Code screen to have ready if the driver asks for it
• Status labels such as Pickup Ready and Picked Up

Completing the return

When the item has been dropped off or picked up, mark the return complete. Completed returns leave the active Returns list. With BoxBack Plus, they appear in History with any saved receipt proof.