Add Your First Return

Use BoxBack when you have a return code, return label, or return instructions and want to keep them tied to the actual item.

Choose drop-off or pickup

At the top of Add, choose:

• Drop-off for returns you take to a store, locker, or carrier counter
• Pickup for returns a carrier collects from you

This choice changes the date field, reminders, and the code screen. You can change it later when you edit the return.

Add the return code

1. Open the Add tab.
2. Choose Return code.
3. Pick the screenshot from Photos that contains the QR code, barcode, return label, or return instructions.
4. Review any details BoxBack finds, such as store, item, drop-off location, or due date.
5. Tap Use All or apply individual suggestions.

Add the item photo

1. Choose Item photo.
2. Take a new photo or pick one from Photos.
3. Make sure the photo clearly shows the item, not just the box.

Fill in the details

Add or confirm:

• Store
• Item name
• Drop-off location, for drop-off returns
• Return by date, or pickup date
• Notes
• Reminders

Tap Save Return when the store and item name are filled in.

Tip: The item photo is what makes BoxBack useful during a household handoff. If someone else is doing the errand, they can see exactly what goes back.